Cancellation Policy

Treatment cancellations made 24 hours or more in advance, will not be charged.

Cancellations made less than 24 hours of your appointment will be charged at 50% of the session price. If your treatment session is part of a Package, the cancellation charge will be 50% pro-rata the cost of that session.

No-shows will be subject to a fee of 100% of the total cost of the session.

While there are times that cancelling an appointment is unavoidable, please aim to give us as much notice as possible, also so we can offer your appointment to other clients. 

Thank you for working with us on this, we really appreciate your support.

What if we need to cancel your booking?

In the highly unlikely event that we need to cancel your booking we will give you as much notice as possible and either provide you with a full refund if we are unable to transfer your booking to a suitable, alternative date.

Our prices

Our Single treatments, Packages, Programs, Memberships and Gift Certificate prices are set out on our website. 
We reserve the right to amend the cost of treatments at any time and will publish these changes on the pages of our website.

Payments

1st time appointments must be paid for Upfront, Online.
Travel fees may be applicable for mobile appointments, depending on your location.
We prefer that payments are made by card for subsequent treatments but accept cash, only if really necessary.
For convenience, we encourage our clients to make all payments in advance of their session.

Gift vouchers are purchased and provided electronically and can be downloaded and printed at your leisure. They are non-refundable.

Payment for gift vouchers must be paid for in advance of receipt.

Special and promotional offers

Subject to availability.  We reserve the right to amend or remove special or promotional offers at any time.  Special offers work on a standalone basis and cannot be used in conjunction with any other offer or pre-paid and booked session.

Coupons or special offer vouchers must be presented at the corresponding treatment appointment for it to be valid.

Updated: May 2018