Payments & Cancellation Policy
ALL appointments require a minimum 50% deposit to secure the booking.
Travel fees may be applicable for mobile appointments, depending on your location.
We prefer that payments are made by card for all treatments.
For convenience, we encourage our clients to make all payments in advance of their session.
Gift Certtificates are purchased and provided electronically and can be downloaded and printed at your leisure. They are non-refundable. Please make a note of the expiry date, as printed on the email confirmation and the Gift Certificate itself.
Payment for Gift Certificates must be paid for in advance of receipt.
Treatment cancellations made more than 48 hours in advance, will not be charged.
Cancellations made less than 48 hours of your appointment will be charged at 100% of the session retail price. We will do our best to advertise the cancelled appointment to our clients and our Waitlist. If a client takes up the slot, there will be no cancellation charge.
No-shows will be subject to a fee of 100% of the total cost of the session.
While there are times that cancelling an appointment is unavoidable, please aim to give us as much notice as possible, also so we can offer your appointment to other clients.
Thank you for working with us on this, we really appreciate your support.
What if we need to cancel your booking?
In the highly unlikely event that we need to cancel your booking we will give you as much notice as possible and either provide you with a full refund if we are unable to transfer your booking to a suitable, alternative date.
Our Single treatments, Heal & Save Packages, Programs, Memberships and Gift Certificate prices are set out on our website.
We reserve the right to amend prices at any time and will publish these changes on the pages of our website.
Heal & Save Packages are have an expiry date. Please make a note of the expiry date when you purchase, which can be found on the purchase confirmation email you would have received after the transaction.
3 Session Packages have are valid for 120 days from purchase date
6 Session Packages are valid for 183 days from purchase date
9 Session Packages are valid for 280 days from purchase date
Special and promotional offers
Subject to availability. We reserve the right to amend or remove special or promotional offers at any time. Special offers work on a standalone basis and cannot be used in conjunction with any other offer or pre-paid and booked session. They cannot be transferred to another individual.
Coupons or special offer vouchers must be presented at the corresponding treatment appointment for it to be valid.
Updated: May 2019